In a push to bring governance closer to the people, Revenue and Disaster Management Minister Suresh Pujari has instructed officials to enhance the existing “Ama Sathi Chat Bot” on WhatsApp, making revenue-related services simpler, faster, and more accessible to citizens across Odisha.
Chairing a high-level review meeting at Lok Seva Bhavan, the Minister reviewed departmental activities and the current utility of the Ama Sathi Chat Bot. He directed that the chatbot be further developed so that ordinary citizens can easily register grievances or seek help related to revenue services directly through WhatsApp and receive prompt redressal.
Under the new system, people will be able to report problems or lodge complaints via the chatbot. Tahsildars and other concerned revenue officers will receive these messages in real time, take immediate action, and update the status. All processes will also be made available for direct monitoring by the Revenue Minister and the Additional Chief Secretary. Dedicated staff will be deployed in the Revenue Department to ensure the smooth operation of the WhatsApp-based service.
After a complaint is resolved, feedback from the citizen will also be collected to improve the system continuously.
The meeting also decided that new OAS and ORS officers currently undergoing training at the Revenue Officers Training Institute (ROTI) will receive special modules on using the Ama Sathi Chat Bot for service delivery and grievance redressal. In the coming days, virtual training programmes will be organised for all Tahsildars and other revenue officials across the state to enhance administrative efficiency.
Additional Chief Secretary of the Revenue and Disaster Management Department, Dr. Arabinda Kumar Padhee, stressed that the department is fully committed to ensuring revenue services reach every citizen with ease and transparency.
Senior officials of the department attended the meeting.
