New Delhi: Air India’s four cabin crew members and one pilot, who were on the New York-Delhi flight on November 26 when a female passenger was urinated upon by male co-passenger Shankar Mishra, have been issued show-cause notices and de-rostered pending an investigation, said the airline’s Chief Executive Officer and Managing Director Campbell Wilson on Saturday.
“Air India acknowledges that it could have handled these matters better, both in the air and on the ground, and is committed to taking action,” Wilson said, referring to not only the November 26 incident but also the December 6 incident that took place on the airline’s Paris-Delhi flight wherein a male passenger had urinated on the blanket of a female co-passenger.
“We regret and are pained about these experiences,” Wilson said, adding that the airline is reviewing its policy on serving alcohol. He said the airline’s incident reporting procedures are presently paper-based and therefore, it has signed a letter of intent last month to acquire a license for Coruson, “the market-leading” provider of incident management software.
Delhi Police on Saturday arrested Mishra from Bengaluru. American financial services company Wells Fargo on Friday said that it has terminated Mishra, who was a Vice-President at the firm.
