The Directorate General of Civil Aviation (DGCA) announced on Friday that IndiGo has claimed to have fully processed and cleared all refunds for flight cancellations between December 3–5, 2025.
The large-scale disruption had left tens of thousands of passengers stranded nationwide.
According to DGCA, refunds were credited to the original source of payment. In addition, passengers whose flights were cancelled within 24 hours of departure during the period may claim compensation, wherever applicable.
As an additional measure, IndiGo has extended a ‘Gesture of Care’ scheme. Under this, affected passengers whose flights were cancelled or delayed by more than three hours between December 3–5 will receive two travel vouchers worth Rs 5,000 each (total value Rs 10,000), valid for 12 months.
Passengers can check eligibility and submit details to avail the vouchers. DGCA advised travellers to ensure accurate contact information, including mobile numbers and email addresses, at the time of booking through the airline’s website or travel agents.
IndiGo attributed the disruption to poor pilot roster planning and inadequate preparation for tighter safety regulations. In its year-end note, the airline apologised to customers and acknowledged the operational challenges. It added that efforts are underway to strengthen processes and build resilience.
The government had placed IndiGo under intense scrutiny following the cancellations, which severely impacted domestic air travel.
