India’s largest airline, IndiGo, announced on Friday, November 13, 2026, that its customer email support services have been disrupted due to the ongoing worldwide Microsoft service outage affecting Outlook, Teams, and Microsoft 365 workplace platforms.
In an advisory posted on social media platform X, IndiGo informed passengers that while incoming emails may not be delivered during the outage, all other customer support channels—including helplines and digital chat support—remain fully operational.
How Indian Carriers Are Responding
Major Indian airlines issued customer advisories on Friday morning to clarify operational continuity amid the global cloud disruption:
- IndiGo Email Support Impacted: “Due to a global Microsoft service disruption, our email support services are currently impacted, and we may not be able to receive your emails,” IndiGo stated on X, assuring travellers that alternative assistance channels remain active.
- Air India Reroutes Email Traffic: Rival carrier Air India confirmed that its flight operations and communication channels remain completely unaffected. To prevent any backlog, Air India temporarily rerouted its email systems so customer queries continue arriving uninterrupted within its standard 24-hour response window.
Timeline & Status of the Microsoft Outage
Microsoft’s productivity suite—including Outlook and Teams—has been experiencing intermittent global disruptions since late Thursday night:
- Outage Surge in India: According to Downdetector, users in India began flagging connectivity failures around 11:00 PM IST on Thursday, with complaint volumes dipping overnight before surging sharply again after 6:00 AM IST on Friday.
- Backend Server Recovery: Microsoft confirmed via its Service Health dashboard and X updates that enterprise and business Microsoft 365 users are experiencing “service degradation” triggered by multiple backend servers unexpectedly becoming unavailable—not a cyberattack or malicious activity—adding that a detailed post-incident report will follow once full recovery is completed.
