The Food Safety and Standards Authority of India (FSSAI) has issued nine notices to Swiggy Instamart after receiving multiple consumer complaints alleging the delivery of expired, spoiled, contaminated and otherwise unsafe food products through the quick-commerce platform.
The complaints involve products ranging from expired whey protein and rotten eggs to contaminated infant formula, spoiled ready-to-eat food, damaged packaged items and milk.
What prompted the notices?
According to the food regulator, consumers reported receiving food products that were allegedly expired, contaminated or unfit for consumption. The complaints also raised concerns about inadequate grievance redressal and lapses in food safety compliance.
Among the products flagged were:
- Expired Healthify 100% Whey Protein (1 kg)
- Expired Noice Homestyle Madras Mixture with Peanuts
- Akshayakalpa Organic Eggs allegedly found rotten, foul-smelling and contaminated
- Spoiled Kakke da Paratha
- Contaminated infant food formulation allegedly supplied again after the defective product was returned
- Complaints involving contaminated milk, eggs and damaged packaged food items
FSSAI raises licensing concerns
The regulator also alleged that one complaint involved NOICE eggs being marketed under a product category not covered by the company’s existing FSSAI licence.
Additionally, FSSAI flagged alleged discrepancies in licence details, including incorrect, invalid or non-existent licence numbers and food business entities being listed under names that did not match their official FSSAI registrations.
Regulator seeks detailed compliance report
FSSAI has directed Swiggy Instamart to submit a detailed explanation supported by documentary evidence.
The regulator has sought information on:
- Quality assurance mechanisms
- Inventory and stock rotation practices
- Storage and hygiene standards
- Food safety monitoring systems
- Corrective and preventive actions (CAPA)
- Root cause analyses
- Consumer grievance redressal procedures
- Measures to prevent recurrence of such complaints
The authority warned that failure to submit the compliance report within the stipulated period could invite action under the Food Safety and Standards Act, 2006.
Swiggy’s earlier FSSAI order
Separately, Swiggy recently disclosed receiving a prohibition order from FSSAI concerning its food ordering platform Toing.
The company clarified that the matter related only to the updation of licence particulars, involved no food safety issues, and had been resolved after obtaining a modified licence. Swiggy also stated that no financial penalty had been imposed.
However, the company has not yet publicly responded to the specific allegations mentioned in the nine notices issued to Swiggy Instamart.
