Bharat Sanchar Nigam Limited (BSNL) is undergoing a major transformation, focusing on improving customer service and enhancing network performance.
In a strategic meeting chaired by Union Minister of Communications Shri Jyotiraditya Scindia, BSNL’s leadership was encouraged to prioritise customer engagement and service quality.
April 2025 has been declared “Customer Service Month,” reflecting BSNL’s commitment to proactive customer interactions, grievance redressal, and service responsiveness. The meeting reviewed strategies for reconnecting with customers across rural and urban sectors, improving mobile and FTTH services, and ensuring seamless enterprise connectivity.
BSNL’s latest initiatives aim to revolutionise telecom services, including the expansion of 4G networks, infotainment platforms like IFTV and BiTV, National Wi-Fi Roaming, and spam-free communication solutions. Enterprise users will also benefit from advanced VPN offerings and CNPN projects for high-reliability national infrastructure connectivity.
Minister Scindia reinforced the importance of measurable improvements in customer experience and revenue generation. As BSNL moves towards a digitally empowered future, its renewed focus on quality service and financial sustainability is expected to redefine India’s telecom landscape.
