Citizens in Odisha no longer need to visit police stations for routine administrative services, following the integration of 14 key police-citizen services into the state’s ‘Ama Sathi’ Unified WhatsApp Bot.
Director General of Police (DGP) Vinaytosh Mishra officially launched the expanded digital services at the DGP Camp Office in Bhubaneswar. The service build-out aims to make police administration fast, transparent, and hassle-free for the general public.
A Multi-Agency Digital Initiative
The ‘Ama Sathi’ platform was originally unveiled by Chief Minister Mohan Charan Majhi on Good Governance Day (December 25, 2025) as a 24×7 digital assistant for public administration.
The unified bot is a collaborative development between:
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Centre for Modernising Government Initiative (CMGI)
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State Crime Records Bureau (SCRB)
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Odisha Police
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Meta India (WhatsApp)
Integrated under the Odisha Right to Public Services Act (ORTPSA), the platform enables citizens to submit applications, upload required documentation, track status in real-time, and download approved digital certificates directly within WhatsApp.
14 Police Services Available on WhatsApp
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Certificates & Verifications: Character Certificates, Tenant/PG Verification, Employee Verification, and Domestic Help Verification.
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Reports & Document Copies: Complaint Registration, Lost Property/Document Reports, Missing Person Filings, Certified Copies of FIRs, and Final Form Copies (for road accidents, theft, and stolen vehicles).
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Permits & Registrations: Senior Citizen Registration, Loudspeaker NOCs, Event/Exhibition Approvals, and Strike/Rally Permissions.
Strengthening Citizen-Centric Governance
The expansion marks a significant push toward digital policing across the state. Technical integration was completed by the State Crime Records Bureau (SCRB).
The launch event was opened by SCRB Director Avinash Kumar, alongside senior officials including ADGP (Law & Order) Sanjay Kumar, Police Commissioner Dr S. Dev Datta Singh, IG STF Himanshu Lal, IG Intelligence Satyabrata Bhoi, IG Crime Branch Dr Sarthak Sarangi, CMGI Executive Director Surendra Kumar Meena, and SP (Computer) Amulya Dhar.
