Mumbai: NueGo, the flagship inter-city electric mobility coach brand of GreenCell Mobility, research reveals that when choosing a mode of transport safety is the top consideration among women while men place the most importance to comfort. This research in partnership with Kantar, the world’s leading insights and consulting company is the first of its kind interview-based study that covered over 2800 respondents across 10 Indian cities.
The research included multiple bus traveller segments- Premium AC, Affordable AC, and Non-AC, using both qualitative and quantitative methodology.
As safety is most important to women, drop point being near their destination is also more important to women (26%) when compared to men (22%). The study further reveals that while travelling women look for premium buses with luxurious interiors and no cabin noise thus driving preference for premium bus brands offering this service. Ticket booking behaviour is also different for women with a higher proportion of booking tickets only through offline channels (45%) when compared to men (35%).
The study infers that while inter-city travel is developing from an infrastructure perspective, there is a lot of scope to improve with respect to service offerings. Service aspects related to operations like punctuality, cleanliness, mid-point halts, food, and beverages were stated to be most important by both men and women travellers when choosing a particular bus operator for their inter-city travel.
Among these, aspects of punctuality/ on-time departure, the actual time taken for the journey vs. what was estimated, and the service offered at the stoppages are more important to women when compared to men.
The study also revealed the profile of female travellers across zones. Female travellers in the South are relatively more affluent (40% NCCS A) compared to North (28% of NCCS A) and West (23% NCCS A). While the West has a higher skew of female travellers who are salaried working professionals (42%), compared to North (17%) and South (18%).
To address this segment of travellers, NueGo is pioneering the mass transport sector by offering a world-class travel experience for Indian customers. Speaking on the offering, Ashok Agarwal, MD & CEO, GreenCell Mobility said, “NueGo brings to the intercity bus travel segment electric buses that reinforce safe, seamless travel experience for new age Indian travellers, especially our women. A customer-centric brand, NueGo coaches will be available across 75 cities of the country with the first route being functional soon on the Indore- Bhopal route.”
A unique service offering, NueGo buses will be fitted with innovative technology and offer end-to-end convenience through customer lounges, app bookings, live tracking, and a seamless customer experience.
