Airtel users across several Indian cities, including Bengaluru, Chennai, Hyderabad, and Kolkata, faced widespread network outages on Sunday afternoon—just days after a previous disruption.
According to DownDetector, which monitors service interruptions, complaints peaked at around 12:11 PM with over 6,800 users reporting connectivity issues.
In response, Airtel acknowledged the issue via its customer support platform Airtel Cares, attributing the outage to a temporary connectivity disruption. The telecom provider assured users that services were expected to be restored within an hour.
“We apologize for the inconvenience. The issue you’re facing appears to be due to a temporary connectivity disruption and is expected to be resolved within one hour. Once that time has passed, please restart your mobile phone to restore services,” the company said in a statement.
Frustrated users took to social media to voice their concerns, with many urging Airtel to notify customers proactively during such service interruptions.
“Airtel internet down in Bangalore today? Anyone else facing this? @airtelindia at least notify users about outages instead of leaving us clueless!” one user posted on X.
The recurring nature of the disruptions has raised concerns about network reliability in key metropolitan areas.
