WhatsApp, Centre get SC notice over payment service


New Delhi: The Supreme Court on Monday issued notices to messaging service provider WhatsApp and the Centre while hearing a plea seeking direction to restrain the app from proceeding with its payments systems unless it fully complies with RBI’s provisions.

A bench of Justice Rohinton Fali Nariman and Justice Indu Malhotra has sought a detailed reply from WhatsApp, information technology and finance ministry as to why a grievance officer had not been appointed in India. The three parties have been given four weeks to respond.

The petitioner, Centre for Accountability and Systemic Change, alleged that companies like Facebook and Google have appointed Grievance Officers for users in India, but WhatsApp does not comply with provision of mandating a Grievance Officer and other laws of India including Know Your Customer (KYC) norms laid down by the Reserve Bank of India (RBI).

The petitioner prayed to the court to direct WhatsApp to comply with Indian laws and appoint a Grievance Officer in order to be accountable.

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