Soon, tablets to record feedback on meals on trains


New Delhi: Soon, passengers on premium trains will be able to rate on tablets the food they eat under a scheme, according to reports.

They can record their feedback through an online form on the tablets to be provided by the Indian Railways.

Around 100 tablets have so far been given by the Railways to on-board supervisors of the Indian Railway Catering and Tourism Corporation (IRCTC) in different railway zones for recording customer feedback on food quality, staff behaviour and other related issues, sources said.

The tablet was used on a trial basis for the first time on the Ahmedabad-Delhi Rajdhani on Thursday. The system would be formally launched on the Mumbai Rajdhani in a couple of weeks.

The Railways is also looking at an offline version of the scheme to deal with erratic networks or Internet problems.

The software on the tablet records the name, phone number and train details of the passenger. Then it poses a series of questions to determine the food experience on the journey.

Currently, IRCTC takes feedback either on an onboard suggestion book or through its twitter handle. Passengers can also call 139 to complain about the quality of food.

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