Ola launches real-time ride monitoring system in India

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New Delhi: Ola on Monday announced to expand its Artificial Intelligence (AI)-based safety feature called ‘Guardian’ across several cities in the country.

“We are focused on developing innovations that place customer safety at the heart of platform experience. Guardian brings together the precision of artificial intelligence with the assurance of human intervention, enabling a uniform and safe mobility experience across the markets we operate in,” Arun Srinivas, Chief Sales and Marketing Officer, Ola, said in a statement.

The alerts from ‘Guardian’ are flagged off in real-time to the firm’s dedicated 24×7 “Safety Response Team” that reaches out to customers and drivers to confirm if they’re safe and offer on-the-call assistance until ride completion.

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