Bhubaneswar: Odisha Police has developed a robust system of over 500 Help Lines for redressal of public grievances during the lockdown in the State to contain the spread of COVID-19.
As people are unable to visit police stations or district police offices and thus unable to put their grievances in person, relating to lockdown or other matters, the Odisha Police has strengthened its phone-based system for redressal of public grievances, a press note mentioned.
Accordingly, a robust system of over 500 Help Lines has been developed. Following are the components:-
(a) Each district police Headquarters has a functional police control room with one or more phone lines Odisha Police Publicizes 500 Help Lines For Public Grievances Redressal During Lockdownfor people to lodge their grievances. Depending on the volume of work, the number of personnel and phone lines have been increased/ are being increased. District Control Room number has been publicized through Twitter, Face book, Press release, etc.
(b) Each police station is publicizing its landline number and CUG cell number through Twitter, Face book, press release, etc. It has been ensured that the phones are functioning and personnel is earmarked to attend the call and take appropriate action at PS level.
District Ss.P./DCsP are personally reviewing the functioning of phone based redressal of public grievance at P.5. and district levels.
Most phone numbers of such district level control room and Police Stations have been uploaded on Odisha Police Website. Remaining members are expected to be uploaded today.
Here is what Odisha DGP, Mr Abhay says:
— Odisha Police (@odisha_police) March 28, 2020