New Delhi: Microsoft admitting that they have exposed nearly 250 million customer service records owing to “misconfiguration of an internal customer support database” used for tracking support cases that included logs of conversations between Microsoft support agents and customers from all over the world.
“Misconfigurations are unfortunately a common error across the industry,” Microsoft wrote in the blog post. “We have solutions to help prevent this kind of mistake, but unfortunately, they were not enabled for this database.”
Microsoft said the issue was specific to the support database and does not reflect an exposure of its commercial cloud services. Per company policy, information stored in the database was redacted to remove personal information, Microsoft said.