IndiGo served show-cause over specially-abled child denied boarding at Ranchi airport


New Delhi: The Directorate General of Civil Aviation (DGCA) on Monday said that IndiGo has been served a show-cause notice after a fact-finding committee found the airline staff prima facie violated regulations in denying boarding to a specially-abled child at the Ranchi airport on May 7.

When the issue gained traction on Twitter, IndiGo issued a statement claiming the specially-abled child could not have boarded the flight in ‘a state of panic’. As the boy was prohibited from boarding the Ranchi-Hyderabad flight, his parents also decided not to board the plane.

Also Read: Specially-Abled Child Denied To Board Flight At Ranchi Airport; IndiGo Airlines Issues Statement

The aviation regulator had constituted a fact-finding committee to probe the matter. “The committee has submitted its report,” the DGCA said in a statement on Monday. The proceedings of the committee were partly held in the open and partly in-camera as per the request of the affected family, it said.

“The findings of the committee prima facie indicate inappropriate handling of passengers by the Indigo staff thereby resulting in certain non-conformances with the applicable regulations,” it mentioned.

In view of this, it has been decided to issue a show-cause notice to the airline through its authorised representative to explain as to why suitable enforcement action should not be taken against them for the non-conformances, it said.

“To meet the ends of justice, the airline has been provided an opportunity for personal hearing as well as for making written submissions in next ten days from today i.e. till May 26, 2022. After hearing their submissions, appropriate action as per law would be taken,” it added.

Also Read: Specially-Abled Child Denied To Board Flight: IndiGo CEO Issues Apology, Offers To Buy Electric Wheelchair

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