Bhubaneswar: Amazon has partnered with more than 100 ‘I Have Space’ stores in Bhubaneswar and close to 200 in Odisha.
Under the ‘I Have Space’ program (IHS), Amazon India partners with local store owners to provide pickup and delivery services to customers in their neighbourhood. These local entrepreneurs understand their area well and have immense goodwill in their neighbourhood to efficiently deliver and receive products.
Sagarika joined Amazon’s IHS program in 2015 and has left no stone unturned to leverage the growth of e-commerce to scale greater heights. Apart from her regular income, she now earns an additional Rs 15,000 to Rs 20,000 per month through this program. She has been able to expand her business and even set up a mobile repair store for her husband. He too has enrolled in the ‘I Have Space’ program and adds to the income of the family.
“My life has completely changed ever since I joined the I Have Space Program. The earnings through this program has helped me support my family financially. I could expand my business from a small vegetable shop to a courier store. It has also helped us create an identity and earn respect within the community. People recognise us as an ‘Amazon partner’. It has also given my husband an opportunity to set up his own ‘I Have Space’ store” says Sagarika.
Prakash Rochlani, Director, Last Mile Operations, Amazon India said, “It is humbling to see that we have not only extended our reach and are getting closer to our customers, but have also empowered thousands of local entrepreneurs across the country to leverage our platform and scale greater heights.”
Amazon has successfully unlocked the entrepreneurial potential of such store owners, allowing them to supplement their regular income and generate more footfalls in their stores. On average, Amazon India’s store partners deliver between 30 to 40 packages a day, earning a fixed amount per delivery.
The program is open to all store owners who have the ability to service on foot or a two-wheeler. The only requirement to be an ‘I Have Space’ partner is for the store owner to have sufficient time to make local deliveries during their off-peak hours, and space to store packages. Currently, this program primarily consists of grocery, telecom, stationery, chemists, general stores and other modern trade outlets to name a few. The ‘I Have Space’ team at Amazon India evaluates interested store owners based on their ability to partner with Amazon and the core culture of being customer-obsessed.
Once the stores are on-boarded, Amazon trains the store partners on customer management skills with a focus on formal customer interaction etiquettes, grooming, safety and overall ability to deliver a positive customer experience.
In 2018, the program extended to 20,000 ‘I Have Space’ partners across 350 cities with a strong presence in cities including Dehradun, Chandigarh, Amritsar, Jodhpur, Ajmer, Kota, Vadodara, Bharuch, Nasik, Kolhapur, Belgaum, Tirupur, Vellore, Salem, Vijayawada, Guntur, Raipur, Agra and Dehradun in addition to all large metros. The channel is instrumental in fulfilling customer promises while transforming lives across the country.