Bhubaneswar: Helpline Number 139 has taken over of all the existing helpline numbers in railways, making it easy for the passengers to remember this number and connect with the Railways.
With an aim for passenger convenience, Railways have merged all helpline numbers for security, general complaints, catering, vigilance etc with a 139 helpline number. This single number 139 will be used henceforth for making all inquiries and lodging grievances during travel. This Helpline Number 139 has taken over all the existing Helpline Numbers making it easy for the passengers to remember this number to connect with Railways. Zonal railways will not proliferate any new helpline number or grievance number other than 139.
Helpline Number – 139 will provide integrated services to Rail Users. Earlier Helpline Numbers those were dedicated to specific will be discontinued. General complaints and Clean my Coach – 138, Accidents & Safety – 1072, Security issues – 182 have now been integrated and Rail Users now use single Helpline Number. Integrated Helpline Number – 139 will be available in different languages and based on IVRS (Interactive Voice Response System). All the mobile users can access to call on 139.
The Integrated service of Helpline Number – 139 will help in quick grievance redressal and enquiry during the journey. Dialling 139 will be presented with menu options to choose from by the IVRS and that will be connected immediately to call centre executives.
The user just calls, send an SMS for all basic enquiries of train running and reservation-related enquiries like PNR Status, Ticket (General & Tatkal) availability, Train Arrival, Departure, Diverted & Cancelled Schedules, Seat availability, Ticket Cancellation, Fare, Destination Alert, Wakeup Call; issues of on-board services and Security related issues, etc. Only the front end of 138 and 182 are done away with. The back-end remains.
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