Air India has issued a clarification after facing criticism over alleged restrictions on cabin crew wearing bindis, sindoor, and other cultural symbols.
The controversy emerged after an internal grooming guideline surfaced online, triggering widespread debate on social media.
The airline stated that the document being circulated does not reflect its current policies and is from an outdated manual.
Outdated Manual Sparked Confusion
The viral guideline suggested that “tikkas and sindoor of any colour on the forehead” were not permitted for cabin crew. It also mentioned that bindis could be worn only under specific conditions, such as with saree uniforms and within a limited size.
However, Air India clarified that these instructions are no longer applicable. According to the airline, employees are free to wear bindis, and the older document has caused unnecessary confusion.
Air India Affirms Choice and Inclusivity
In its official response, the airline emphasised that employees have the option to wear bindis and other cultural markers. The clarification highlights the organisation’s commitment to respecting personal expression and cultural diversity in the workplace.
The airline’s response aims to reassure employees and the public about its inclusive approach.
Similar Controversy Involving Lenskart
The issue has drawn comparisons with a recent controversy involving Lenskart, which also faced backlash over a grooming guideline perceived to restrict certain religious expressions.
Lenskart later clarified that the document in question was outdated and did not represent its current policies. The company updated its guidelines to explicitly allow cultural and religious symbols such as bindis, tilak, and sindoor. Founder Peyush Bansal publicly acknowledged the issue and apologised.
Growing Focus on Workplace Inclusivity
The incidents involving Air India and Lenskart have sparked broader conversations around inclusivity, workplace policies, and respect for cultural identity in India.
Experts note that clear communication of updated policies is essential to avoid misunderstandings and ensure that organisations foster environments where employees feel respected and represented.
