New Delhi: To protect online consumers, the government has made it mandatory for e-commerce companies from January 2018 to print not only the MRP on goods but also information like expiry date and customer care details.
An amendment in this regard has been made to the Legal Metrology (Packaged commodities) Rules, 2011 by the consumer affairs ministry last month. A six-month deadline has been given to the companies to comply with the new rule.
At present, only MRP (maximum retail price) is printed on the goods sold online.
The changes come in the backdrop of e-marketplaces posing new and complex consumer protection issues with the ministry receiving several complaints as regard to information deficit on online products/goods.